Pick-up Policy
Pick up
Pick up location is at our front reception desk.
Please Phone us on (03) 9740 0222 when you arrive.
A good example of a pickup policy for a food store offering local pickup for pre-packaged goods and hot goods in Melbourne, Victoria, could be as follows:
Heat n Dine Pickup Policy
Location:
760 - 818 Holden Road,
Diggers Rest
Melbourne, Victoria
Pick up location is at our front reception desk.
Store Hours:
Wednesday - Sunday
Order Placement:
- Customers can place orders online through our website.
- We require a minimum of 24 hours preparation time for all pickup orders.
Order Confirmation:
- After placing an order, customers will receive an email confirmation with the order details and time of pick up.
- Customers will receive a notification when their order is ready for pickup.
Pickup Process:
- Pickup location: 760 - 818 Holden Road, Diggers Rest, 3427.
- Pickup hours: Customers can pick up their orders during our store hours.
- When you arrive, please provide your order number and name to our staff.
- Our staff will verify your order and retrieve it for you.
- Hot goods will be handed over in temperature-controlled packaging to maintain freshness.
Safety Measures:
- We prioritize the safety of our customers and staff.
- Our staff follows strict hygiene and safety protocols when handling your food.
- Please maintain a safe distance from others while waiting for your order.
Cancellation and Changes:
- To cancel or make changes to your order, please contact us at (03) 9740 0222 at least 24 hours before your scheduled pickup time.
- Failure to notify Heat n Dine with at least 24 hours notice, or not showng for your pickup without any contact; Heat n Dine will not partially or fully refund your order.
Late Pickup:
- If you are unable to pick up your order during the designated pickup hours, please contact us as soon as possible to arrange an alternative pickup time.
Contact:
Russo Estate (03) 9740 0222
760 Holden Road, Diggers Rest, Vic, 3427
heatndine@russoestate.com.au
(03) 9740 0222
We appreciate your support and look forward to serving you with our delicious & local food. Thank you for choosing Heat n Dine!